How to read these prices:
every figure is a starting price. We confirm the scope, price basis and unavoidable extras before booking.
No VAT is added to the prices shown
Normal first hour — £100
For an accepted job in our stated service area, £100 covers travel, attendance and up to the first 60
minutes on site for assessment, testing or agreed work. Further labour is £65 an hour, charged in
30-minute blocks of £32.50. Assessment and testing time is chargeable even when a fault cannot be repaired
during the same visit. The charge covers attendance, professional time and the safe work carried out; it
is not a guaranteed repair. A confirmed job-type price replaces this basis; it is not added to it.
£50 very-local exception
The £50 exception is only for one simple, low-risk job in the very core of the Willesden Green area when
the exact address and job details make the work clear before booking. It replaces the normal £100
first-hour price and covers attendance and the first 30 minutes on site. Further labour is £65 an hour in
30-minute blocks. If the job is different from the agreed details, we stop and confirm the revised price
before continuing.
Emergency attendance
Emergency call-outs are subject to availability and are not guaranteed.
Call first
so we can check whether we can attend.
If attendance is available, the call-out fee is from £110 during standard hours, Monday to Saturday
08:00–18:00, or from £150 out of hours. This covers urgent dispatch, travel and attendance only. On-site
assessment and work are then charged at £65 an hour in 30-minute blocks of £32.50.
The first 30 minutes on site therefore starts from £142.50 during standard hours or £182.50 out of hours.
A full on-site hour starts from £175 or £215 respectively.
We confirm availability, an estimated arrival window, the safest next step and the price before agreeing a
visit.
Small materials included
Routine low-cost van-stock consumables needed for the agreed work are included. For work priced at £100 or
more, one basic white socket or switch is also included when it is already carried, suitable for the
existing point and listed in the confirmed scope. A socket or switch is not included in the £50 exception.
Parts charged separately
Higher-cost, specialist, decorative or smart parts, and anything requiring a dedicated supplier visit or
online order, are charged at their actual purchase and delivery cost. We do not add a material markup or
charge for sourcing and collection time.
We confirm the cost before buying or ordering anything. If the part requires another visit, the
confirmation itemises the part, delivery and return labour. Return labour is fixed where the scope is
clear; otherwise it is charged at £65 an hour in 30-minute blocks. A return needed solely to fit the
agreed ordered part is not automatically treated as another £100 first hour.
Supply-and-fit and written quotations override the general parts rule by explicitly listing what they
include.