Tell us what needs fixing or improving

Prepare your enquiry

Send only what helps the first check

We serve NW London subject to a postcode and scope check. A few clear details help us judge fit without turning an enquiry into a booking.

  • Postcode So we can check area fit.
  • Short note What needs fixing or improving.
  • Reply method Phone, email or WhatsApp.
  • Access or urgency Anything that changes the first step.
  • Safe photos Optional, only when useful.

Prefer email? .

Start your enquiry

We use these details for a first check on fit, scope and the sensible next step. Sending the form does not make a booking.

In your note, say whether this is an installation, repair, fault-finding question or whether you are not sure. Add access or urgency details where they matter; photos remain optional.

How should we reply?

We reply the same working day during opening hours.

WhatsApp messages go to 07407 023280. Calls go to 020 3422 1659. Both reach Willesden Smart Homes directly.

Drop, paste or choose files No files chosen
Choose only photos or files that help explain the enquiry. Avoid faces, paperwork, account details, neighbour spaces and unsafe photos where you can.

Phone or tablet: tap Paste or Choose files; send only useful, privacy-safe photos.

Read the privacy notice .

After you send it

What happens next

  1. Fit

    We check the postcode, type of work and any access or availability constraint.

  2. Scope

    We identify what is clear, what needs another question and whether safe optional photos or product details would help.

  3. Likely pricing approach

    We explain whether the enquiry looks suited to the published Pricing and booking information, a first visit or a written quotation.

  4. Regulated responsibilities

    For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.

An enquiry is not a booking. Nothing is booked until the fit, scope, responsibilities and next step have been confirmed and you decide to proceed.

Follow our work

Recent installations and finished jobs from around NW London: