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Privacy notice for quote, booking and contact enquiries

This page explains, in plain English, what details are usually used when you get in touch, why they may be needed, and when the minimum necessary information may be shared to arrange the right next step for the job.

Last updated: 24 August 2026.

Quick summary: your details are used only to reply, quote, arrange and manage the work you asked about. If registered electricians need to quote, attend or certify work as part of the full-service electrical / registered-electrician arrangement, only the minimum necessary information is shared for that purpose. Your information is never sold. Private enquiry messages and uploaded files are not published on the website unless separately approved, captioned and privacy checked.

Who is responsible for your information

Data controller: Willesden Smart Homes Ltd. Registered in England and Wales. Company no. 17224285. Registered office: 57 Kings Rd, London NW10 2BN. You can contact us at or 020 3422 1659 about this notice or your information.

What you may send

  • Your name and whichever contact method you choose to use, such as phone, WhatsApp, email or the site form.
  • Your postcode, address details and a short description of the job, symptom or upgrade you want help with.
  • Photos, screenshots, files, product links or model numbers you send to help with first checks, quoting or planning.
  • Where practical, only send the part of the room, fitting, entrance or consumer unit that helps explain the job.
  • Follow-up details you choose to send when confirming scope, timing or access.

What it is used for

  • To reply to your quote, booking or contact enquiry.
  • To sense-check scope, explain the likely next step and plan visits.
  • To confirm the right fit for the job, including when registered-electrician involvement needs to be explained.
  • To keep basic records needed to manage current, quoted or completed work.

For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.

Storage and sharing

Where details are handled: the website form passes your submission through our AWS-hosted application and sends it to the business email inbox. Information may then be kept in the email, phone, messaging, quoting and job-record systems used to deal with the enquiry and any agreed work. The form also provides WhatsApp and email alternatives if direct sending is unavailable.

Enquiry records — when you send an enquiry, we store your contact details and job description in our customer-management system (HubSpot) so we can reply, quote and manage the job. We keep enquiry records for up to 24 months after our last contact, then delete them.

When details may be shared: information is shared only where needed to deliver your request - for example, when registered electricians need to quote, attend or certify work as part of the full-service electrical / registered-electrician arrangement.

What is usually shared: only the minimum necessary details, such as your name, contact details, postcode or address, and the relevant notes or photos needed to understand the job.

If another business is involved, they use your details only for the job, quote, certification or visit you asked for.

Service providers: relevant suppliers may process information on our behalf, including website hosting and delivery services, email and communications providers, and professional advisers where needed. If you choose WhatsApp, Meta provides that service under its own terms. Google services support the postcode suggestion, map and public-review features; a postcode lookup helps with the first check but does not make an automated booking decision.

Review summaries and approved project-gallery photos are managed separately. Private enquiry messages, form text and uploaded files are not published on the website unless separately approved, captioned and privacy checked.

Further reading: ICO Data sharing code of practice and ICO guidance on contracts and data sharing .

Cookies, website measurements and links to other services

Optional analytics cookies — if you choose "Accept analytics" on our cookie banner, we use Google Analytics 4 to measure which pages and buttons lead to enquiries. Analytics never receives your name, contact details, postcode or message content. You can change your choice at any time using "Cookie choices" in the footer. If you choose "No thanks", no analytics cookies are set.

Some features connect to another provider only when needed. Examples include opening WhatsApp or email, loading the Areas map, checking a postcode through Google Places, or opening the public Google Business Profile. Those providers receive the normal technical information needed to serve the request and apply their own privacy terms.

International processing and safeguards

Some technology and communications providers operate internationally, so information may be processed in or accessed from countries outside the UK. Where UK data-protection law requires a transfer safeguard, the applicable provider arrangements must use a recognised mechanism, such as UK adequacy regulations or approved contractual safeguards. Contact us if you want information about the arrangements relevant to your enquiry.

Lawful basis and how long information is kept

  • Enquiry that does not lead to a job: used to reply and estimate, on the basis of legitimate interests in responding and pre-contract steps you requested. Kept for up to 24 months after our last contact, then deleted if no job goes ahead.
  • Accepted quote, job record or related correspondence: used to deliver and manage the contracted work, on the basis of contract. Kept for 6 years after completion to cover warranty and legal-claim periods.
  • Invoices and payment records: used for tax and accounting, on the basis of our legal obligation to HMRC. Kept for 6 years as required by law.
  • Project photographs: used as job evidence on the basis of contract or legitimate interests. Only used for marketing, the project gallery or reviews with your separate, specific consent, which can be withdrawn at any time.

These are the periods we normally work to. Where a job or dispute is ongoing, relevant records may be kept for as long as reasonably necessary to resolve it.

What you need to provide and how decisions are made

The site form needs a full postcode, a reply method, contact details and a short job description so the enquiry can be delivered and answered. Photos, reports and extra private details are optional. If you do not want to use the form, you can contact us by phone, WhatsApp or email instead.

Postcode suggestions are an aid, not a final coverage or booking decision. If the lookup service is unavailable, a correctly formatted postcode can be sent and checked manually. We do not use solely automated decision-making or profiling to accept a job, set a price or make a booking.

Keeping information safe

We use proportionate technical and organisational controls for the website and enquiry systems and limit access to people who need the information for the enquiry or job. No internet or messaging service is risk free, so please do not send passwords, payment-card details, unrelated identity documents or private material that is not needed to understand the work.

Your rights

  • Ask what information is held about you and get a copy of it (access).
  • Ask for incorrect or incomplete information to be corrected (rectification).
  • Ask for information to be deleted where it is no longer needed or you withdraw consent (erasure).
  • Ask us to limit how information is used while a query is resolved (restriction).
  • Object to processing based on legitimate interests.
  • Ask for information you provided to be moved to another organisation, where technically possible (portability).

Your right to object: you can object at any time to processing based on legitimate interests. If we rely on consent for a separate use, such as publishing a project photo, you can withdraw that consent at any time without affecting earlier lawful use.

To use any of these rights, use the contact details below and say which contact method you used for your enquiry.

Email:
Phone: 020 3422 1659

If you are unhappy with how your information has been handled, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Need to send a quote or booking enquiry?

The quickest way to start is usually your postcode, a short note and 2–4 useful photos of the fitting, entrance, controls or consumer unit. Use the quote form, WhatsApp, email or the contact page - whichever feels easiest on the current build.

Open quote form Contact page