Questions about quotes, pricing and next steps

The normal first hour is £100 and covers travel, attendance and up to the first 60 minutes on site. Further routine time is £65/hr, charged in 30-minute blocks of £32.50.

A narrow £50 exception may apply to one simple, low-risk job in the very core of Willesden Green when the address and job details make the work clear; it replaces, rather than adds to, the normal first hour. No VAT is added to the prices shown.

Small routine consumables are included. Specialist or ordered parts and unavoidable parking, permit or congestion charges are confirmed separately at actual cost. Larger or multi-step work is quoted in writing once the scope is clear. Full details on the pricing page .

Start with your area, a short description and how you want the reply. If images would help, add 2–4 clear shots of the fitting, label or controls; WhatsApp is usually quickest when images matter.

Yes. Small jobs are a core part of the service, especially in lived-in homes where a few tidy fixes, replacements, smart-control adjustments or handover notes make day-to-day use easier.

If the existing wiring, access or wider scope changes the best option, that is explained before work carries on. The aim is to restate clearly whether the better next step is fault finding first, a written quote, or work that needs registered electricians, notification or certification instead of letting the job drift.

Willesden Smart Homes handles the first check, focused electrical repairs and small work, smart-home planning and practical installation work that stays in scope. For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.

For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.

The expected attendance and responsibilities are confirmed before booking. The real scope determines which professionals are needed; the company remains the customer-facing point of contact.

Only when needed to deliver your quote or job - for example, if registered electricians are quoting, attending or certifying work that needs them. Enquiry details may come through phone, WhatsApp, email or the site form, but only the minimum needed details are shared and your information is never sold. See the privacy notice for the full details.

Yes. Some smart-home work is mainly about making everyday use easier rather than adding more features. Better lighting, clearer heating control, doorbells, alerts or shared access can reduce extra steps and make the home easier to live with.

That’s the aim. Willesden Smart Homes keeps device names clear, avoids over-complicated routines and hands everything over in plain English. Where possible, we prefer setups that still leave normal manual control available as well, so the home does not depend on remembering a complicated app sequence.

Yes. If you already know which parts of the daily routine feel awkward, send that with your enquiry and Willesden Smart Homes can scope around it clearly. We keep the discussion practical: what needs to be easier, who needs to use it, and what should still work manually.

No. Start with what feels awkward now and what you want to make easier. If you have already bought products, send the model names, product links, photos and any app or hub details you know so Willesden Smart Homes can sense-check compatibility and the best option.

See the areas covered page for current coverage and postcode guidance. If you are unsure, send the postcode first and we will confirm fit.

Standard hours are Monday to Saturday 08:00–18:00. Emergency attendance is not guaranteed, including out of hours. Call first to check availability.

Emergency call-outs are subject to availability and are not guaranteed. Call first so we can check whether we can attend. If attendance is available, the call-out fee is from £110 during standard hours, Monday to Saturday 08:00–18:00, or from £150 out of hours. This covers urgent dispatch, travel and attendance only. On-site assessment and work are then charged at £65 an hour in 30-minute blocks of £32.50. The first 30 minutes on site therefore starts from £142.50 during standard hours or £182.50 out of hours. A full on-site hour starts from £175 or £215 respectively. We confirm availability, an estimated arrival window, the safest next step and the price before agreeing a visit.

Use Contact with a short description, or start from the page that feels closest. We will point you to the clearest next step, whether that is electrical repairs and small work, smart-home setup, fault finding first, direct automation design / implementation, a written quote or another suitable route.