This page fits one failed item
- Bathroom or utility fan
- Fused spur or isolator
- Pull cord or lampholder
- One fixed electrical point
- A problem after recent work
- One failed fitting or control
Contained electrical repairs for NW London homes
One fan, fused spur, pull cord, isolator or fixed point stopped working? Tell us what it is doing; you do not need to diagnose it yourself.
One fan, fused spur, pull cord, isolator or fixed point stopped working? Tell us what it is doing; you do not need to diagnose it yourself.
Start with the symptom
Is this the right repair page?
Use this page for one failed electrical item or fixed point. Tell us the symptom; we check the right starting point before booking.
Heat, burning smell, sparks, visible damage or a breaker that will not stay on? Stop using the affected item and call first. Do not remove covers or touch exposed wiring. Use the emergency electrician page for the call-first details.
NW10, NW2, NW6 and NW8 are priority districts, subject to an address, scope, access and availability check. See Areas covered .
Before you book essentials
Clear before booking
What the visit costs
The normal first hour covers checks before repair and agreed work where suitable.
Normal first hour
£100 travel, attendance and up to 60 minutes on site
Assessment, testing or agreed work can use that time. It remains chargeable without an immediate repair.
£65/hr afterwards
Charged in 30-minute blocks of £32.50 after the included time.
No VAT
No VAT is added to the prices shown.
Routine items included
Low-cost van-stock consumables needed for agreed work are included. On £100+ work, one basic white socket or switch is included if carried, suitable and agreed; not on the £50 exception.
Other parts confirmed first
Higher-cost, specialist, decorative, smart or ordered parts are charged at actual purchase and delivery cost, with no material markup, after approval.
Parts, return visits, parking, access and regulated work
- Routine low-cost van-stock consumables needed for the agreed work are included. For work priced at £100 or more, one basic white socket or switch is also included when it is already carried, suitable for the existing point and listed in the confirmed scope. A socket or switch is not included in the £50 exception.
- Higher-cost, specialist, decorative or smart parts, and anything requiring a dedicated supplier visit or online order, are charged at their actual purchase and delivery cost. We do not add a material markup or charge for sourcing and collection time.
- The £50 exception is only for one simple, low-risk job in the very core of the Willesden Green area when the exact address and job details make the work clear before booking. It replaces the normal £100 first-hour price and covers attendance and the first 30 minutes on site. Further labour is £65 an hour in 30-minute blocks. If the job is different from the agreed details, we stop and confirm the revised price before continuing.
- We confirm the cost before buying or ordering anything. If the part requires another visit, the confirmation itemises the part, delivery and return labour. Return labour is fixed where the scope is clear; otherwise it is charged at £65 an hour in 30-minute blocks. A return needed solely to fit the agreed ordered part is not automatically treated as another £100 first hour.
- Travel for accepted jobs throughout our stated service area is included. Unavoidable parking, permit or congestion charges are passed on at actual cost only and confirmed before booking.
- Fully furnished rooms can take longer when large bookshelves, solid-oak beds or other heavy furniture restrict safe access. We confirm any effect on time or price before booking.
- For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.
See the complete policy on Pricing & booking .
The real order
Checks first. Repair only after agreement.
Every repair starts with an on-site check. Choose fault finding first for unclear or recurring symptoms.
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Describe the symptom
Tell us what failed, where, when and what changed.
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Confirm the right visit
We confirm the service, address, availability and price basis.
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Inspect and test
We check the item and relevant supply before changes.
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Explain and agree
We explain findings and agree scope, parts and price.
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Repair and hand over
We repair where suitable, verify the point and explain.
Repair now
Clear cause, agreement and a suitable available part.
Investigate further
We pause and agree further checks first.
Order and return
Part, delivery and return labour are itemised.
See two real-life repair examples
Fan or spur problem
A bathroom fan has stopped working
We check the fan, controls and supply. If a local repair is clear and agreed, we do it and verify the point. Wider symptoms are explained first.
Problem after recent work
Something changes after decorating or replacement
We check what changed without assuming cause. A local correction, wider investigation or return to the original contractor follows the findings.
Optional detail
Helpful electrical repair guides
Open the library only if you want more detail.
Browse all 13 repair guides
Repair types
Symptoms
Before and after the visit
Independent feedback
Read current public feedback
Read the latest published feedback at its public source.
See fuller reviews on the Google profile .
Electrical repair FAQs
Can it be fixed on the first visit?
It may be. If the checks establish a clear local cause, access is suitable and the right part is available, we can agree and carry out the repair during the visit. Otherwise we explain any further work, part or return visit and confirm the price before continuing.
What does the £100 first hour cover?
For an accepted job in our stated service area, £100 covers travel, attendance and up to the first 60 minutes on site for assessment, testing or agreed work. Further labour is £65 an hour, charged in 30-minute blocks of £32.50. Assessment and testing remain chargeable if an immediate repair is not possible; the charge does not guarantee a repair. No VAT is added to the prices shown.
Repairs or fault finding?
Use repairs when one item or fixed point has failed. Use Fault finding and repairs for trips, intermittent power, several related points or no obvious failed item. If unsure, send the details and we will check.
What if a part must be ordered?
Higher-cost, specialist, decorative or smart parts, and anything requiring a dedicated supplier visit or online order, are charged at their actual purchase and delivery cost. We do not add a material markup or charge for sourcing and collection time. We confirm the cost before buying or ordering anything. If the part requires another visit, the confirmation itemises the part, delivery and return labour. Return labour is fixed where the scope is clear; otherwise it is charged at £65 an hour in 30-minute blocks. A return needed solely to fit the agreed ordered part is not automatically treated as another £100 first hour.
What if it began after recent work?
Tell us what changed, when, and what happened next. That history guides the checks, but we do not assume the recent work caused the fault or assign responsibility before the findings are clear.
Hot, sparking or tripping?
Stop using the affected item and call first if there is heat, a burning smell, sparks, visible damage or a breaker that will not stay on. Do not touch exposed wiring or remove covers. Use the emergency electrician page .
No technical wording needed
Tell us what has stopped working
Send the symptom; we confirm the right visit and price basis before booking.
- Postcode, item and room
- Symptom, timing and any recent change
- Safe photos or model details, if useful
Ready to discuss the repair?
Send the affected point, what has changed and any safe photos that help. We will explain whether the next step is a contained repair, fault finding or a written quotation.