Normal call-out and £50 local exception

Normal call-out is usually £100. A £50 call-out is only a very-local Brent/core-area exception for simple, low-risk swaps that already look clear from photos.

Serving Brent, wider NW London, and selected West London postcodes. Send your postcode and 2–4 clear photos for a quick quote.

Most jobs start with the normal £100 call-out. The £50 call-out is a narrow exception for very-local Brent/core-area jobs where the photos already show a like-for-like, low-risk task and there is less chance of the visit turning into fault finding, a parts run or a wider repair.

Important: the normal first visit is usually £100. The £50 call-out is only for very-local Brent/core-area jobs where the task already looks like a simple, low-risk swap and is less likely to grow on site.

When the £50 exception may fit

  • Only for very-local Brent/core-area jobs where the likely task is already clear from photos or a quick first check.
  • Best for simple, like-for-like work such as a loose or broken switch, a like-for-like socket or accessory swap, a pendant change, or a similarly straightforward fitting replacement.
  • Cheaper because it usually does not need a shop stop, parts chasing or time spent untangling a job that is likely to grow into wider fault finding.
  • Still checked first: if the real scope looks bigger, the visit stays on the normal £100 call-out instead of pretending it is a cheap flat small job.

What moves it back to the normal call-out

  • Hidden damage, wrong or missing parts, difficult access or more than one fault can take the job out of the £50 exception before work starts.
  • Wider symptoms, overheating, back-box issues or a repair that is not really a simple like-for-like swap are handled on the normal visit instead.
  • Travel, parking, permit and congestion costs are only added where they genuinely apply and are confirmed before booking.
  • If the job needs hourly small-job time, a written quote, notification or certification, that is explained before anything is arranged.

Need a quick answer on call-out fit?

Send your postcode, 2–4 clear photos, a short description and any product link or model number if it helps.