Send product links or model numbers

Already chosen the fitting or device? A product link helps confirm finish, compatibility and likely parts.

Written and checked by Willesden Smart Homes. Last reviewed August 2026.

We serve homes across NW London after checking the postcode and the job. See the Areas page .

This is most useful for like-for-like replacements, customer-supplied fittings and smart kit where the exact product can change the scope, setup time or compatibility check.

What to send

  • Exact product page link if already chosen
  • Clear photo of the box, packaging label or model number that is already visible
  • Photo of the current point or current item
  • Finish or brand preference if it matters

No link yet? Still send the basics

  • Postcode, a short description and 2–4 clear photos are usually enough for a first answer
  • Generic retailer search pages slow things down more than the exact product page

What can change the scope

  • The product still has to suit the existing box, fixing points and wiring arrangement
  • Smart kit may need extra setup or a different control solution once the current system is seen
  • Keep fixed electrical covers in place; product details never require access to wiring or live parts

Got a product link or model number?

Send your postcode, 2–4 clear photos, a short description and any product link or model number if it helps.