This is most useful for like-for-like replacements, customer-supplied fittings and smart kit where the
exact product can change the scope, setup time or compatibility check.
What to send
- Exact product page link if already chosen
- Clear photo of the box, label or model number
- Photo of the current point or current item
- Finish or brand preference if it matters
No link yet? Still send the basics
- Postcode, a short description and 2–4 clear photos are usually enough for a first answer
- Generic retailer search pages slow things down more than the exact product page
What can change the scope
- The product still has to suit the existing box, fixing points and wiring arrangement
- Smart kit may need extra setup or a different control solution once the current system is seen
