We serve homes across NW London after checking the postcode and the job.
See the Areas page
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Stop using the point. Do not keep trying the socket, push the plug back in or repeatedly reset protection.
Only switch off or unplug at a separate safe, dry source if you can do so without touching a hot or
damaged point; otherwise move clear.
Stop using the point now. If it is safe, unplug the appliance or switch off the affected circuit. Do not
keep trying the socket, pushing the plug back in, or repeatedly resetting anything that trips. If there
is smoke, sparking or obvious burning, move clear and use emergency help first.
What to do now
Stop using the point and call first for heat, scorch marks, a burning smell, smoke, sparking,
crackling, exposed parts, water at electrical equipment, or a breaker or RCD that will not reset. Keep
covers on and do not keep trying it.
For smoke, fire or active burning, get out, stay out and call 999.
Do not touch anyone still in contact with electricity. Isolate only if safe and call 999. An
electrical burn needs A&E or 999 assessment.
What the electrician will check
The socket, plug or appliance involved, local loading, connections and nearby signs of heat damage.
Whether the damage is local enough for a repair or needs wider fault finding or remedial work.
From a safe distance, note what was in use and whether anything tripped. A cover-on photo is optional
only when the area is safe.