Share symptoms

Postcode, a short symptom note and safe photos usually make fault finding much easier to triage.

Serving Brent, wider NW London, and selected West London postcodes. Fastest triage is your postcode, a short symptom note and clear photos of the affected point or consumer unit if safe.

A few plain-English details usually show whether the job looks like a diagnosis-first fault-finding visit, a local repair or emergency help.

Before you send details: stop using anything that is hot, sparking, smoking or smelling of burning. If a breaker trips again straight away, stop resetting it and use the emergency electrician page first.

What to send first

  • Your postcode and which room, point or circuit seems affected.
  • What keeps happening, when it happens, and whether anything specific seems to trigger it.
  • Clear photos of the consumer unit, affected point or visible damage if safe, plus any recent changes or model numbers.

What can change the next step

  • Repeated tripping, heat damage or several affected points can point to something wider than one quick local fix.
  • Hidden damage, poor previous work or limited access may only become clear on site.
  • Urgent symptoms may need emergency help rather than a standard photo-and-symptom check.
Official sources and further guidance

Need a first fault-finding answer?

Send your postcode, a short note on what keeps happening, and 2–4 clear photos if safe. I’ll tell you whether it looks like a diagnosis-first fault-finding visit, a local repair or emergency help.