A few plain-English details usually show whether the job looks like a diagnosis-first fault-finding visit,
a local repair or emergency help.
Before you send details: stop using anything that is hot, sparking, smoking or smelling of burning. If a
breaker trips again straight away, stop resetting it and use the
emergency electrician page
first.
What to send first
- Your postcode and which room, point or circuit seems affected.
- What keeps happening, when it happens, and whether anything specific seems to trigger it.
-
Clear photos of the consumer unit, affected point or visible damage if safe, plus any recent changes
or model numbers.
What can change the next step
-
Repeated tripping, heat damage or several affected points can point to something wider than one quick
local fix.
- Hidden damage, poor previous work or limited access may only become clear on site.
- Urgent symptoms may need emergency help rather than a standard photo-and-symptom check.
Official sources and further guidance