Dead points and trips

Dead socket, dead light or repeated trip? This guide helps you tell the difference between one local fault and something wider that needs diagnosis first.

Best first check: send your postcode, a short note on what has gone dead or what keeps tripping, plus 2–4 clear photos of the consumer unit and the affected point if it is safe.

This guide helps you judge whether a dead socket, dead light or repeated trip looks like one failed point, one part of a circuit, or something wider that needs fuller diagnosis before parts are changed.

What this usually means

Most enquiries here land in one of three patterns: one socket, switch or light point has failed, one small area of the circuit has gone dead, or a breaker trips when a particular point is used. It can also start after a recent fitting change, decorating work or a smart-device swap. The aim is to narrow that down cleanly before anything is replaced blindly.

What the visit usually checks first

  • What has stopped working, and what still works normally nearby.
  • Whether the symptom stays local to one point or points to a wider circuit issue.
  • Any obvious signs of heat, loose connections, damage or recent alterations.
  • Whether the right next step is diagnosis only, a small in-scope repair, or a wider remedial plan.

What helps before the visit

  • Your postcode.
  • A clear photo of the consumer unit if there has been tripping.
  • A close-up of the dead socket, switch, fitting or spur.
  • A short note saying what stopped working, whether anything else is affected, and whether anything changed recently.

What can change the scope

  • More than one circuit or a larger area of the home is affected.
  • The breaker trips immediately and will not stay on.
  • There are signs of heat, burning, scorching or damaged accessories.
  • Poor previous work, hidden damage or limited access changes what can be confirmed safely on a straightforward visit.
  • The fault turns out to sit inside wider remedial work rather than one local repair.
Official sources and further guidance

Need a quick answer on a dead point or repeated trip?

Send your postcode, a short note on what is dead or tripping, and photos of the board and affected point if it is safe.