This guide helps you judge whether a dead socket, dead light or repeated trip looks like one failed point,
one part of a circuit, or something wider that needs fuller diagnosis before parts are changed.
What this usually means
Most enquiries here land in one of three patterns: one socket, switch or light point has failed, one
small area of the circuit has gone dead, or a breaker trips when a particular point is used. It can also
start after a recent fitting change, decorating work or a smart-device swap. The aim is to narrow that
down cleanly before anything is replaced blindly.
What the visit usually checks first
- What has stopped working, and what still works normally nearby.
- Whether the symptom stays local to one point or points to a wider circuit issue.
- Any obvious signs of heat, loose connections, damage or recent alterations.
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Whether the right next step is diagnosis only, a small in-scope repair, or a wider remedial plan.
What helps before the visit
- Your postcode.
- A clear photo of the consumer unit if there has been tripping.
- A close-up of the dead socket, switch, fitting or spur.
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A short note saying what stopped working, whether anything else is affected, and whether anything
changed recently.
What can change the scope
- More than one circuit or a larger area of the home is affected.
- The breaker trips immediately and will not stay on.
- There are signs of heat, burning, scorching or damaged accessories.
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Poor previous work, hidden damage or limited access changes what can be confirmed safely on a
straightforward visit.
- The fault turns out to sit inside wider remedial work rather than one local repair.
Official sources and further guidance