If the thermostat keeps dropping offline, loses the receiver or refuses to stay connected in the app, the first job is to work out whether the fault sits in the local controls, the hub or Wi-Fi side, or a setup that was never finished cleanly.
Serving Brent, wider NW London, and selected West London postcodes. Best first check: send your postcode, a photo of the thermostat, a photo of the receiver or hub, and any error screen.
Pairing problems often look like one fault, but they can come from a few different places: the thermostat and receiver have lost each other, the hub or router changed, batteries are low, the app or account side was reset, or the original setup was never properly finished. The aim is to get the controls stable again and explain whether the answer is a small reset-and-repair visit or a wider fault, compatibility issue or remedial job.
Send your postcode, photos of the thermostat and receiver, plus any model name or error message. I’ll confirm the clearest first step before you book.
