What to send for a useful first answer

Use one short, plain-English message to describe the job. Photos are optional and should only be taken when it is safe.

Written and checked by Willesden Smart Homes. Last reviewed August 2026.

We serve homes across NW London after checking the postcode and the job. See the Areas page .

You can copy this format: postcode / room or point / what you want changed or what is happening / when it began / what still works / product or finish / access note / relevant document if available.

Your useful first message

  • Your full postcode so the service area can be checked.
  • The affected room or point, what you want changed or what has stopped working, and when it began.
  • What still works nearby and whether weather, decorating, drilling or another recent change may be relevant.
  • An exact product link, model number or finish only when you already have a preference.
  • Any access limit and relevant certificate or report pages if available.

Optional photos and urgent signs

  • A safe exterior photo can show the point and surrounding finish, but keep every cover in place.
  • Do not use steps, move heavy furniture or approach wet, hot or damaged electrical equipment for a photo.
  • Heat, a burning smell, smoke, sparking, water or repeated tripping should be stated first so the safe response can be prioritised.
  • For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.
  • Smart product checks and practical handover do not guarantee future manufacturer, cloud service, Wi-Fi or platform support.

Ready to send the job details?

Copy the short format, keep photos optional and put urgent warning signs first.