What happens at the visit and handover

See what should happen from the on-site check through the agreed work, relevant testing and clear handover.

Written and checked by Willesden Smart Homes. Last reviewed August 2026.

We serve homes across NW London after checking the postcode and the job. See the Areas page .

The visit begins by comparing the agreed job with the point, access, chosen product and existing condition. A focused visit checks the worked-on point and the relevant part of its circuit; it is not automatically an inspection of the whole home. The electrician should isolate safely, complete the agreed work, carry out the checks that apply and explain the result before leaving. Work should not move beyond the agreed plan without an explanation and your agreement.

What happens on the day

  • Confirm the point, access, product and agreed work before starting.
  • Protect the surrounding area, isolate safely and carry out the planned work tidily.
  • Test the worked-on point, fitting or control setup as relevant to the job.
  • Pause and explain the options before any separate work or price is agreed.

What a clear handover includes

  • A short explanation of what was done and anything important that was found.
  • Relevant checks or basic operation confirmed without unnecessary jargon.
  • Sensible app, schedule or control walkthrough where smart kit is involved.
  • The appropriate record or certificate where the completed work requires one.
  • For work that needs electrical inspection, testing, certification or notification, we arrange the appropriate registered professional and confirm responsibilities before work starts.
Official sources and further guidance

Want to understand the visit and handover?

Describe the planned work and ask which checks, records or control walkthrough apply.