This page is for replacing a ceiling light or pendant on the same point, not for adding brand-new
positions or redesigning a whole room. It usually stays a straightforward small-job visit when the point
is sound, the ceiling fixing is solid and the new fitting is a sensible match.
If anything looks scorched or smells hot, stop using it and say that in the first message.
Usually straightforward when
- the current point and switch arrangement already suit the new fitting
- the new fitting is not unusually heavy or awkward for the ceiling
- there is no sign of heat damage, crumbling plaster or improvised old connections
- the job is one or a few like-for-like swaps, not a new layout
What to send first
- your postcode
- a clear photo of the existing fitting and the ceiling around it
- a photo of the wall switch and a wider room shot if fitting height or access may matter
- a link, photo or model number for the new fitting if you already have it
- a note if the old fitting flickers, trips, smells hot or has stopped working completely
What can change the scope
- old or damaged wiring, brittle flex or a ceiling rose that is not in good order
- a fitting that needs better support, extra fixing work or much more room in the ceiling void
- bathroom, shower-room or other locations where fitting suitability matters more
-
very high ceilings, awkward access or a request that is really for new light positions, several
fittings or a wider room refresh
Official sources and further guidance