We serve homes across NW London after checking the postcode and the job.
See the Areas page
.
Start with whether the device has stable power or whether only smart control has been lost. This avoids
treating an app problem as electrical work, or overlooking an electrical fault behind a smart device.
Safe software checks
If the device is dry, undamaged and not tripping power, check its app status, batteries where fitted,
Wi-Fi or router status, manufacturer service status, and any recent password or router change.
Use only the normal reset in the manufacturer’s instructions. Do not remove a mains-powered device or
bridge wires.
Record the model and an app screenshot if useful. We cannot guarantee compatibility, vendor cloud
services, Wi-Fi performance or future support.
When an electrical visit is the better route
No power, unstable power or a trip may involve the local switch, receiver, transformer, fused spur or
supply.
Heat, a burning smell, visible damage or tripping makes this an electrical fault, not an app problem.
Stop using it and call first.
An electrical visit may lead to a local repair, device replacement or a separate smart-home setup
check depending on the evidence.
